Boston Children’s Hospital launches new MyWay mobile app
App to improve patient experience with wayfinding to and throughout Boston Children’s locations, access to patient medical records, doctor information and support services
April 20, 2012
Boston, Mass. – Boston Children’s Hospital today announced the launch of its new mobile application (app), Boston Children’s Hospital MyWay™, providing patients and families with a one-stop mobile information hub for navigating the Boston Children’s Hospital patient experience.
Benefits to app users include access to information on over 1,000 physicians, more than 200 clinical programs and five Boston Children’s clinical sites, including Boston, Lexington, Martha Eliot Health Center, Waltham, and Peabody. Families canalso request an appointment and access the MyChildren’s Patient Portal website to view their child’s medical records in seconds. MyWay was built using mobile software company Meridian’s platform for location-based apps and provides users with turn-by-turn directions within the hospital, minimizing confusion and improving navigation from clinic to clinic.
“Continually improving the patient experience at Boston Children’s is our top priority - starting from the moment a patient leaves their home to receive care,” says Susan Shaw, MS, RN, director of clinical operations at Boston Children’s. “MyWay is a first of its kind effort and our latest innovation in patient service. The app provides an easy way to get and stay informed through fast and convenient mobile access to Boston Children’s.”
This new app addresses the growing need for immediate access to health care information. “As patients and families are increasingly asked to be active decision makers in their health care, hospitals and doctors must become more accessible,” says Margaret Coughlin, Senior Vice President and Chief Marketing and Communications Officer at Boston Children’s. “As families balance their busy schedules with their child’s health needs, Boston Children’s Hospital MyWay will become an essential tool for many.”
Additional features include contact information for and directions to the closest hospitals staffed with Boston Children’s doctors in the emergency rooms, neonatal intensive care units and pediatric in-patient rooms. Locations for support services such as the Center for Families, Social Work and Child Life Services are also available. Details about parking and areas surrounding Boston Children’s locations - including restaurants, accommodations and listings of local activities and traffic updates - are also accessible to assist patients and families.
Founded in 1869 as a 20-bed hospital for children, Boston Children’s Hospital has been ranked as one of the nation’s best pediatric hospitals by U.S.News & World Report for the past 21 years. Boston Children’s is the primary pediatric teaching hospital of Harvard Medical School and the largest provider of health care to Massachusetts children. In addition to 395 pediatric and adolescent inpatient beds and 228 outpatient programs, Boston Children’s houses the world’s largest research enterprise based at a pediatric medical center, where its discoveries benefit both children and adults.More than 1,100 scientists, including nine members of the National Academy of Sciences, 11 members of the Institute of Medicine and nine members of the Howard Hughes Medical Institute comprise Boston Children’s research community. For more information about the hospital visit: www.childrenshospital.org/newsroom.