Legal and Compliance Information | Terms of Use

Boston Children’s Hospital uses pixels, cookies, and similar technologies to provide essential functionality on the website, to improve the user experience, for quality and verification purposes, and in connection with other legitimate business purposes. We do not use these cookies to provide targeted advertising, but we do enhance the user experience by providing you relevant information on our website based on your activity on website. By accessing or using the Website, you agree to our use of pixels, cookies, or similar technologies.

Boston Children’s Hospital may provide interactive services, such as chatbots, when you use the Website. By accessing or using any of those services features, you agree that we may record and retain a transcript of all communications with you via these interactive tools, and/or may record or recreate your activity while using the Website, in order to provide services, to enhance your experience on the Website, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf. Your use or access of any of these tools or of our Website is governed by this Agreement and our Privacy Policy. 

BOSTON CHILDREN’S HOSPITAL DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT OR ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THIS WEBSITE OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE, OR OTHER MATERIAL PROVIDED ON OR THROUGH THIS WEBSITE. BOSTON CHILDREN’S HOSPITAL DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS, OR USEFULNESS OF ANY INFORMATION, PRODUCTS, SERVICES, MERCHANDISE, OR OTHER MATERIAL PROVIDED THROUGH THIS WEBSITE OR ON THE INTERNET GENERALLY.

BOSTON CHILDREN’S HOSPITAL MAKES NO WARRANTY OR GUARANTEE THAT THIS WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. BOSTON CHILDREN’S HOSPITAL DOES NOT HAVE A DUTY TO ANYONE USING THIS WEBSITE AND IS NOT LIABLE FOR ANY HARM OR INJURY RESULTING TO ANY USER OR ANYONE ELSE RESULTING FROM ANY DECISION MADE OR ACTION TAKEN BASED ON RELIANCE UPON THE INFORMATION CONTAINED ON OR PROVIDED THROUGH THIS WEBSITE.

The Boston Children’s Hospital Website does not provide medical advice or diagnosis, prognosis, or treatment information. Content — such as words, pictures, videos, and other material found on this Website — is for information and educational use only. Nothing you learn on this Website should be considered or intended to constitute the practice of or furnishing of medical, nursing, or professional health care advice, diagnosis, consultation, or treatment. The information provided on this Website does not create any physician-patient relationship, nor should the information be considered a replacement for consultation with a health care professional.

Boston Children’s Hospital assumes no responsibility for any use of the information obtained from this Website. Although we strive to keep our information on the Website up to date, some information may be out of date because medical information changes rapidly.

Boston Children’s Hospital does not recommend any specific test, doctor, procedure, product, service, or treatment disclosed on this Website. And the hospital does not recommend or endorse any specific views or other information described or disclosed on this Website. For advice about your specific situation, including diagnosis, prognosis, and/or treatment, always consult with your doctor, health professional, or other qualified caregiver with any questions that you may have about a medical issue. Similarly, for the safety of our online community, Boston Children’s Hospital reserves the right to remove posts that solicit or offer medical advice. If you have or believe you have a medical emergency, call your doctor or dial 911 immediately.

THIS WEBSITE AND ANY INFORMATION CONTAINED ON OR PROVIDED THROUGH THIS WEBSITE ARE PROVIDED ON AN “AS IS” BASIS. THE INFORMATION CONTAINED ON OR PROVIDED THROUGH THIS WEBSITE IS INTENDED FOR GENERAL CONSUMER UNDERSTANDING AND EDUCATIONAL PURPOSES ONLY. ANY ACCESS TO THIS WEBSITE IS VOLUNTARY. BOSTON CHILDREN’S HOSPITAL WILL REGARD ALL ACCESS AS VOLUNTARY AND AT YOUR SOLE RISK.

Boston Children’s Hospital cannot and does not guarantee that content posted on the Website will not be viewed by unauthorized third parties, and cannot control the actions of others (e.g., users or friends) who may either view or share information that has been posted.

Boston Children’s Hospital does not guarantee continuous, uninterrupted, or secure access to this Website.

Boston Children’s Hospital does not warrant or guarantee that files available for downloading through this Website will be free of infections or viruses, worms, Trojan horses, or other code that contains contaminating or destructive properties. While we will make reasonable efforts to prevent such files from appearing on the Website and to remove any such files that do appear, we make no assurances and we explicitly disclaim any responsibility for any such files and for any damage or effects caused by such files by reason of your access to the Website.

Boston Children’s Hospital cannot and does not guarantee or warrant against errors, omissions, delays, interruptions, or losses — including loss of data. You are responsible for maintaining a means external to the Website for the reconstruction of any lost data.

Boston Children’s Hospital reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Website, or any part of the Website, with or without notice.

Boston Children’s Hospital respects the privacy of its Website users. Please refer to the Boston Children’s Hospital Privacy Policy, which explains your rights and our obligations with respect to information that is collected on this Website.

Although Boston Children’s Hospital attempts to ensure the integrity and accurateness of the Website, it makes no guarantees as to the correctness or accuracy of the Website or information posted on the Website. It is possible that the Website may include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and alterations could be made to the Website by third parties. In the event that an inaccuracy arises, please inform Boston Children’s Hospital.

If you access or use the Website, you agree that you will not:

• post material that infringes on the rights of any third party, including protected health information, intellectual property, privacy, or publicity rights;
• post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity — as determined by Boston Children’s Hospital in its sole discretion;
• post advertisements or solicitations of business;
• post chain letters or pyramid schemes;
• impersonate another person;
• allow any other person or entity to use your identification for posting or viewing comments; and
• post the same note more than once or “spam.”

If you access or use the Website, you agree that you will:

• indemnify Boston Children’s Hospital and any of its parent or subsidiary companies or organizations, and any of its successors, assignees, or licensees, together with any of its respective officers, directors and employees, against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorneys’ fees and costs) arising out of a claim by a third party relating to use of this Website or any breach or violation of this Agreement;
• indemnify Boston Children’s Hospital against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorneys’ fees and costs) arising out of a claim by a third party relating to any material that you have posted;
• comply with all user responsibilities and obligations as stated in this Agreement; and
• comply with all user responsibilities and obligations of other social medial websites and platforms, including their terms and conditions.

If you access or use the Website, Boston Children’s Hospital reserves the right (but is not obligated) to do any or all of the following:

• remove communications that are abusive, illegal or disruptive, or that otherwise fail to conform with this Agreement;
• terminate your access to the Website upon any breach of this Agreement; and
• edit or delete any communications posted on the Website, regardless of whether such communications violate these standards.

If you provide submissions on this Website, you agree that:

• Boston Children’s Hospital, in its sole discretion, may edit, review, and delete your submission for any reason. Submissions may be reviewed infrequently and so no material of an urgent nature should be submitted. 
• There is no guarantee or expectation of a personal response to any individual submission, regardless of the subject matter.
• Your submission of material to this Website does not guarantee that all or any part of a message will be posted. The decision to post or not post a submission will be made by Boston Children’s Hospital, in its sole discretion.
• You warrant that all your submissions to this Website are your original work and are not taken from other sources without permission, and that they contain no defamatory, malicious, or false content.

This Website may contain links to other websites and other websites may provide links to this Website. These links are provided for your convenience only. Boston Children’s Hospital does not control these other websites and assumes no liability or responsibility for them, including any content or services provided to you by such websites or links from other websites to content on this Website that was provided to you. You should not consider any link to or from another website as an endorsement of that website by Boston Children’s Hospital, unless Boston Children’s Hospital expressly states so.

If you link to this Website, your link, when activated by a user, may not trigger any interstitial or pop-up or pop-under windows. You may not frame this Website or modify or alter the content or manner of display of this Website. You may not link from any Website or webpage containing material, that:

• infringes or otherwise violates any copyright, trademark, patent, trade secret, or other intellectual property right;
• is libelous, defamatory, or invasive of any right of publicity or privacy or other personal right;
• is misleading or inaccurate or constitutes false or deceptive advertising;
• is sexually explicit, indecent, harassing, or otherwise objectionable at the sole discretion of Boston Children’s Hospital;
• violates any applicable law, rule, or regulation;
• disparages or reflects negatively upon Boston Children’s Hospital

You agree that:

• Any action against Boston Children’s Hospital must be brought in Boston, Massachusetts.
• This Agreement is entered into between you and Boston Children’s Hospital in the Commonwealth of Massachusetts, United States of America and is performed within the Commonwealth of Massachusetts.
• This Agreement is governed by and will be construed in all respects under the laws of the State of Massachusetts, exclusive of its choice of law or conflict of laws provisions.
• In any claim or action by you directly or indirectly arising under this Agreement or related to this Website, you (1) irrevocably agree to submit to the exclusive personal jurisdiction of the state or federal courts located in or serving Boston, Massachusetts; and (2) waive any jurisdictional, venue, or inconvenient forum objections to such court.

If any of the provisions of this Agreement are held to be not enforceable by a court or other tribunal of competent jurisdiction, then such provisions will be limited or eliminated to the minimum extent necessary so that this agreement will otherwise remain in full force and effect. 

When you sign up for text messages from Boston Children’s Hospital, you are signing up to receive text messages related to your relationship with Boston Children’s Hospital, including updates related to your visits, MyChildren’s account, one-time passcode, billing notifications, prescription reminders, and care management.

You can opt-out of SMS messages by texting STOP to respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using MyChildren’s or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by calling Digital Health support at 617-919-4396.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

If you violate this Agreement, Boston Children’s Hospital may, in its sole discretion, terminate your access to this Website, or any portion thereof, or discontinue providing this Website, or any portion thereof. These actions are in addition to and not in lieu or limitation of any other right or remedy Boston Children’s Hospital may have available at law. Further, Boston Children’s Hospital will not be liable to you or any third party for any such termination or discontinuance.

All text, graphics, and code used on this Website are covered by United States and international copyright laws. All Rights Reserved by Boston Children’s Hospital. The materials on this Website are copyrighted by Boston Children’s Hospital and/or by other applicable rights holders. You may download and reprint a single copy of the materials from this Website ONLY for your own personal, noncommercial use, provided you include all applicable notices and disclaimers. Any other use of the materials is strictly prohibited without the prior written permission of Boston Children’s Hospital and the permission of the applicable rights holder(s).

You may not modify the Website, in whole or in part, except as described in this Agreement.

Boston Children’s Hospital’s failure to act with respect to a breach by you or others of this Agreement does not waive Boston Children’s Hospital’s right to act with respect to subsequent or similar breaches.

This Agreement constitutes the entire agreement between you and Boston Children’s Hospital relating to the access and use of this Website.  Anything contained in this Website that is inconsistent with or conflicting with this Agreement is superseded by the terms of this Agreement.

If you have any questions about these terms of use or the practices of this Website, please email our Public Affairs team at public.affairs@childrens.harvard.edu; or write to us at 300 Longwood Avenue, Boston, MA 02115.

If you have questions or concern about our Website, you can contact our webmaster by emailing webteam@childrens.harvard.edu.