Patient and Family Experience Data

Patient and Family Experience Data

Boston Children’s Hospital is committed to better understanding and improving the experiences for our patients and families while at Boston Children’s. After a visit to Boston Children's you or your child might receive a survey by mail or email asking about your experience. Your feedback is important to us and helps us improve and provide the best care to all patients and families.

The Child HCAHPS survey is used by pediatric hospitals across the country. The data below shows how we do on the survey question “Would you recommend this hospital to your friends and family?” The data shown is a Top Box Score*. Top Box is the number of times we get the highest possible score on the survey question. In this case, it is the percent of times we received a “Definitely, yes” on whether someone would recommend Boston Children's.