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An important message to our patients and their caregivers.

We are here for you. Read more

An important message to our patients and their caregivers

We want to thank you for choosing Boston Children’s to deliver the best care for your child — and your family.

Boston Children’s mission has always been to provide the highest quality, compassionate, family-centered care to all who come through our doors. We remain fully committed to caring for all our patients and their families.

We also know that some of you have received confusing and conflicting information about changes (and proposed changes) to federal policies, raising questions about canceled appointments, and whether it is safe to come to Boston Children’s. Please know that what you hear about these topics in the media or on social media may not be accurate.

If you have questions about upcoming appointments or the care you receive from Boston Children’s, please contact our Patient Relations team.

Let there be no question: ensuring that Boston Children’s Hospital is a safe, welcoming, and respectful environment for our children, their families, and our team, will always be our top priority.

We are here for you.

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If this is a medical emergency, please dial 9-1-1. This application should not be used in an emergency. This chat is being transmitted via a secure connection.

Hi! My name is Lesley. I am a virtual agent programmed to help you. If you would like to speak to a live agent, please call 617-355-6000 or click here to log into your MyChildrens portal.

For questions regarding an upcoming appointment, doctor notes, or specific questions related to symptoms or a diagnosis, please call the department of clinic directly.

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