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Warning

An important message to our patients and their caregivers.

We are here for you. Read more

Call 911 for life-threatening emergencies. For urgent referrals after hours, call our 24-hour page service at 617-632-3352. Ask for the pediatric hematologist/oncologist on call.

New patients, second opinions, and referrals

Request an appointment or refer a patient online

Contact information for existing patients

Jimmy Fund Clinic at Dana-Farber

From 8 a.m. to 5 p.m. weekdays, established patients should call 617-632-3270 for scheduling and appointment requests; medical and symptom management questions; prescription refill requests; and general questions.

  • Choose your preferred language.
  • Select the reason for your call:
    • Option 1: If the patient is currently on active treatment or receiving infusions.
    • Option 2: If you need to reach a specialty program, like Survivorship, Cancer Genetic Risk, Bone Marrow Failure Clinic, or Neuro-Oncology.
    • Additional options: You can also select options for prescription refills, managing symptoms, making or changing an appointment, and more.
  • What to expect when you call:
    • Our call center staff will take a detailed message and send it to your child’s Oncology Nurse Navigator for anything non-scheduling related.
    • All symptom calls will be returned within 15 minutes.
    • All non-symptom calls received before 3 p.m. will be returned that same day.
    • Calls received after 3 p.m. will be returned by noon on the next business day.
  • For more about reaching your care team, visit our Contact Us page and click on Additional Contact Information for New and Existing Patients. Remember, if you have a life-threatening emergency, dial 911. 

 Contacts for weekday weekday evenings after 5 p.m., holidays, and weekends

  • Solid tumor, neuro-oncology, and hematologic malignancy patients: Call 617-632-3352 and ask for the pediatric oncology provider on call.
  • Stem cell transplantation patients: Call 617-632-3352 and ask for the pediatric stem cell transplant provider on call.
  • Bone marrow failure clinic patients: Call 617-355-6363 and ask for the hematology provider on call.

Hematology Clinic at Boston Children's

Call 617-355-8246, Monday to Friday, 8 a.m. to 5 p.m., for appointments or to speak with your provider. If calling outside of these hours, call 617-355-6000 and ask for the hematology on-call physician.

Inpatient care at Boston Children's

Call 617-355-6000 to reach an inpatient floor at Boston Children’s Hospital.

Satellite clinics

Clinical support programs

  • Fertility Preservation Program: 617-732-4222
  • Palliative Care Program: 617-632-5042
  • Pediatric Cancer Genetic Risk Program: 857-215-1312
  • Psychosocial Oncology Program: 617-632-5425

Talk to Lesley

If this is a medical emergency, please dial 9-1-1. This application should not be used in an emergency. This chat is being transmitted via a secure connection.

Hi! My name is Lesley. I am a virtual agent programmed to help you. If you would like to speak to a live agent, please call 617-355-6000.

For questions regarding an appointment, doctor notes, or specific questions related to symptoms/diagnosis, please call the department of clinic directly.

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