The Best in Care Program offers patients and families a way to recognize staff members and volunteers who have made a meaningful difference to them before, during or after a care experience.
- The Best in Care Program is 100 percent patient and family nomination driven. All nominations are submitted by patients and/or family members.
- Every Best in Care nominee receives a congratulatory letter from hospital leadership.
- Patients/families vote to select Best in Care Award winners.
- Each year, one or more staff members or volunteers from Boston Children’s are honored with a Best in Care Award.
Help us recognize a staff member or volunteer who has made a meaningful difference in your or your family's experience at Boston Children’s.
Our most recent Best in Care Award winners
Brian Eagan, RN
Staff Nurse II, Inpatient
“Brian uses his background experiences to think critically about
each unique family situation. He is truly an amazing nurse and
person and made a significant impact on our child’s care and our experience at Boston Children’s Hospital.” — Patient family member
Lauren Henderson, MD, MMSc
Physician, Division of Immunology
“Dr. Henderson's care made all the difference. She tuned into our
son's overall well-being, not just his physical symptoms. She
validated his feelings, named how scary the situation was, and
kept focused on solutions.” — Patient family member
History of the Best in Care Program
Susan Shaw, former vice president, associate chief nurse, and director of clinical operations, capped off her decades-long career at Boston Children’s with the launch of the Best in Care Program in 2017. A long-time co-chair of the Boston Children’s Hospital Family Advisory Council and staunch advocate for elevating the patient, family, and nurse voices, Susan was inspired by Family Advisory Council members who sought a formal way to recognize workforce members and volunteers for going above and beyond. Susan was the first recipient of the Best in Care Award in 2017 for her unwavering commitment to elevating the voices of nurses, patients, and families as partners for care and strategic progress at Boston Children’s.
Patients and families celebrate Boston Children’s workforce and volunteers
